Although passengers are aware that airline companies fly to the locations they need to take a trip to, whether it be for organization, enjoyment, or relational reasons, they may not know that some are offered by cargo-only trips; code-share solutions, in which one more provider runs the airplane; or charter arrangements, which enable airlines to expand their reach to cities just sustainable by team or travel agency bookings, especially during seasonal-demand durations.
Performing in the abilities of movie director and fitness instructor, the writer experienced one such charter flight operation-that of Austrian Airlines in Cancun, Mexico-at the beginning of its Wintertime 2006-2007 timetable. Observed was the season’s inaugural flight.
1. Mexican Civil Aeronautics Laws
Austrian Airline companies was handled by Guest Dealing with Services/Maca in Cancun. According to Mexican Civil Aeronautics Rules, all ground managing companies were required to adhere to three laws.
They first needed to submit a letter from the managed service provider, confirming that the ground firm in question was appropriately trained in the locations of Flight Plan Sychronisation, Weight and Balance, Ramp Procedures, Refueling Procedures, and Guest Solution. The letter also needed to indicate the names of the team actually trained in these locations.
They second of all required to possess duplicates of the suitable, aircraft-specific procedures guidebook( s). In the case of the Cancun trip, it was the one concerning the Boeing 767.
Ultimately, they required to file a manual check-in plan, with the necessary seat graphes, boarding passes, and also various other products.
2. Ground Operations Training
In order to satisfy the training need, the writer evaluated the Cancun Terminal Procedure Strategy, inclusive of the guest check-in and also Centralized Load Control (CLC) treatments, with the dealing with company’s Duty Supervisor shortly after his arrival in Mexico, and also held two training classes with its team the adhering to day.
The initial, the 2.5-hour Austrian Airlines Lots Sheet Familiarization Training, included a review of the Central Load Control (CLC) procedures, tons plans, the noble air charter production of an incoming lots plan based upon the day’s actual container/pallet distribution message (CPM), as well as the collective conclusion of a hands-on load sheet example, copies of which were put on file at the Cancun station.
During the second session, held after the flight left, the author again reviewed the CLC treatments with the 3 personnel who had been unable to go to the morning class.
3. Traveler Check-In
Passenger check-in as well as boarding occurred in Terminal 1. A small passenger solution workplace, situated behind the Mexicana de Aviacion check-in counters, was found in the Vuelos Nacionales (Domestic Flights) section of Incurable 2, while the Workflow office was positioned behind the security checkpoint as well as on the ramp side of Incurable 2. A free of charge, regularly run passenger shuttle bus attached both structures from designated terminal frontage separation factors. Terminal 3, planned for international trips, was set up for March 2007 conclusion back then.
The Passenger Taking Care Of Services/Maca Obligation Manager of Austrian Airline companies’ Cancun flight procedures, a licensed Airplane Dispatcher, had actually collected 15 years in the airline/aviation market as well as took terrific pride in sticking to regulations.
Traveler check-in lay in the just recently resumed, but scaled down, hurricane-damaged Terminal 1, which was after that just inhabited by charter service providers, such as Miami Air, Front Runner, Air Transat, as well as Corsairfly.
Guest check-in itself began 3 hrs prior to the scheduled 1640 departure time of the trip at counters that lay just a couple of yards from the terminal entryway. All travelers, in accordance with Mexican safety guidelines, were required to have their baggage manually inspected before actual check-in.
Five check-in positions were made use of: one for Amadeus (organization) Class and 4 for the economic situation cabin. The Traveler Service Supervisor and business course check-in agent spoke Spanish, English, and German, and also seat choice, given by the MaestroDCS system, in addition to any kind of licensed updatings, were coordinated with the Tui excursion agent, whose firm hired the trip.
Check-in itself was achieved with the MaestroDCS system. During the process, a traveler requested a mobility device as well as it was instantly equipped.